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Privacy Policy

OBSERVE: This Privacy Policy explains how dafabet (operating at dafabet777-canada.com) collects, uses, discloses, and protects personal information of players and website visitors in Canada. EXPAND: It serves to meet Canadian legal requirements and industry best practices, ensuring transparency and control over your information. REFLECT: It applies to account holders and visitors of dafabet777-canada.com. Effective date: 15 October 2025.

Who We Are

OBSERVE: The website dafabet777-canada.com is operated for Canadian users (except Ontario) by Osmila N.V., a limited liability company incorporated under the laws of Curaçao (company no. 102267). Legal address: Livestrong Building, Groot Kwartierweg 10, Curaçao.

EXPAND: For certain markets (e.g., Great Britain), services are provided under separate licensing by AsianBGE (Isle of Man) Limited. For Canada, services are provided by Osmila N.V., operating under Curaçao permissions (GCB reference: OGL/2025/1276/0583; certificate of operation/authorization process noted).

REFLECT: Data Protection Officer (DPO): Osmila N.V. (Attn: Data Protection Officer), Livestrong Building, Groot Kwartierweg 10, Curaçao. Preferred channel: submit a privacy request via your dafabet777-canada.com account support messaging or write to the DPO at the postal address above. We will add a dedicated privacy email channel to this page once available.

What Personal Data We Collect

OBSERVE: We collect the following categories of information when you use dafabet777-canada.com:

  • Identity and contact: full name, date of birth, residential address, email, phone number, nationality, KYC documents (ID, proof of address, payment ownership).
  • Account and behavioral data: username, account settings, betting and gaming history, transaction history, session duration, clicks, pages viewed, responsible gambling limits, self-exclusion status.
  • Technical data: IP address, device identifiers, browser type/version, operating system, language, time zone, connection speed, error logs, security logs.
  • Payment and financial: deposit/withdrawal amounts, payment method identifiers (masked), issuing bank/country, chargeback records, AML/KYC risk flags.
  • Communications: support tickets, chat transcripts, survey responses, marketing preferences.
  • Cookies and similar technologies: session IDs, preferences, analytics identifiers, advertising pixels (only where consented), and device fingerprinting signals for fraud prevention.

EXPAND: We do not knowingly collect data from persons below the legal gambling age applicable in their province/territory. REFLECT: Where we request documents, we collect only what is necessary for verification and compliance.

Legal Basis for Processing

OBSERVE: For Canadian users, we process personal information under applicable Canadian private-sector privacy laws (including PIPEDA and substantially similar provincial laws in Alberta, British Columbia, and Quebec), relying on:

  • Consent: express or implied consent for account creation, gameplay, cookies (where required), and marketing (express consent under CASL).
  • Reasonable purposes/contractual necessity: to provide requested services, operate your account, process payments, verify eligibility, and deliver support.
  • Legal obligations: to meet KYC/AML, fraud monitoring, recordkeeping, and regulatory reporting (including Curaçao requirements and applicable Canadian obligations).
  • Security and fraud prevention: to protect users, our services, and the integrity of games, consistent with what a reasonable person would consider appropriate in the circumstances.

EXPAND: For EEA/UK visitors (if any), we may additionally rely on GDPR legal bases (contract, consent, legitimate interests, legal obligation). REFLECT: You may withdraw consent at any time for non-essential processing (e.g., marketing), without affecting the lawfulness of processing before withdrawal.

Purpose of Processing

OBSERVE: We use personal information for:

  • Service delivery: account registration, age/identity verification, enabling deposits/withdrawals, offering games, and providing customer support.
  • Responsible gambling: implementing limits, self-exclusion, affordability checks where appropriate, and welfare interventions.
  • Security and integrity: fraud detection, chargeback management, anti-cheating/anti-collusion, and safeguarding platform availability.
  • Compliance: KYC/AML screening, sanctions checks, dispute handling, and regulatory reporting.
  • Analytics and improvement: site performance, product optimization, and quality assurance.
  • Marketing (with consent): promotions, bonuses, newsletters, and personalized offers; you can opt out at any time.

EXPAND: We apply data minimization and purpose limitation. REFLECT: Secondary uses (e.g., training analytics models) occur only in a manner compatible with the original purposes or with consent.

Disclosure & Sharing

OBSERVE: We share information strictly as necessary and with safeguards:

  • Payment partners: banks, card schemes, and payment service providers to process deposits/withdrawals and prevent fraud.
  • KYC/AML and risk vendors: identity verification, sanctions/PEP screening, and transaction monitoring providers.
  • Technology/service providers: hosting, IT support, cloud storage, analytics (de-identified where possible), security tooling.
  • Regulators and authorities: gambling regulators, financial intelligence units, tax or law enforcement where legally required.
  • Affiliates and marketing networks: only with your valid consent and subject to opt-out controls.
  • Corporate transactions: in the event of a merger/reorganization, subject to confidentiality and continuity safeguards.

EXPAND: We do not sell personal information. We use contracts to require service providers to protect your data and act only on our instructions. REFLECT: Aggregated or de-identified information may be shared for reporting or research.

International Transfers

OBSERVE: Data may be processed or stored in Curaçao (operator location), the Philippines (corporate operations), the United Kingdom/European Union (specialist providers), and other locations of our vetted vendors (which may include the United States).

EXPAND: We implement contractual and technical safeguards to ensure a comparable level of protection:

  • Canada: Cross-border transfers are disclosed and subject to contractual protections ensuring comparable safeguards to those in Canada.
  • Quebec (Law 25): We conduct a privacy impact assessment for transfers outside Quebec, assess the foreign legal framework, and implement appropriate safeguards before transfer.
  • EEA/UK data (if applicable): Standard Contractual Clauses and additional measures; for US vendors, we may consider their EU-U.S. Data Privacy Framework certification as part of our assessment.

REFLECT: You may contact the DPO for information on the safeguards applicable to a given transfer.

Data Retention

OBSERVE: We retain personal information only as long as necessary for the purposes described or as required by law/regulation:

  • Account and identity records: retained for your active account and typically up to 5 years after closure to meet KYC/AML and regulatory obligations.
  • Transaction and payment data: typically 5-7 years from the date of the transaction/relationship, depending on applicable requirements.
  • Security and system logs: 12-24 months, unless needed for investigations or litigation holds.
  • Marketing preferences: until you withdraw consent or after 24 months of inactivity, whichever occurs first.
  • Cookies: session cookies expire when you close your browser; persistent cookies typically 3-24 months (see Cookies section).

EXPAND: When data is no longer required, we securely delete, anonymize, or aggregate it. REFLECT: You may request deletion; we will comply where legally permissible and once retention obligations end.

Your Rights

OBSERVE: Under Canadian privacy laws (PIPEDA and substantially similar provincial laws), you have the right to:

  • Access: request confirmation and access to personal information we hold about you.
  • Correction (rectification): request corrections for accuracy and completeness; we will amend or annotate as appropriate.
  • Withdrawal of consent: opt out of marketing and withdraw consent for non-essential processing, subject to legal/contractual restrictions.
  • Deletion: request deletion where no longer necessary; we will delete when retention obligations end or provide reasons if we must retain.
  • Restriction/Objection: request limits on processing where appropriate; for EEA/UK users (if any), object to processing based on legitimate interests or direct marketing.
  • Portability: where feasible, we can provide a machine-readable copy of key account and transaction data.
  • Challenge compliance: raise concerns about our compliance and escalate to the relevant privacy commissioner.

EXPAND: To exercise rights, submit a request via your account support messaging or by postal mail to the DPO. We will verify your identity (and may request additional information to confirm). We generally respond within 30 days; if more time is needed (due to complexity), we will inform you and may extend once for up to an additional 30 days. Requests are free of charge unless manifestly unfounded or excessive (in which case we may charge a reasonable fee or refuse, with reasons). CASL unsubscribes are actioned without delay and no later than 10 business days.

REFLECT: Some rights are subject to legal exceptions (e.g., information about other individuals, legal privilege, fraud prevention). We will explain any refusal and how to escalate a complaint.

Cookies & Tracking Technologies

OBSERVE: We use cookies, SDKs, and similar technologies on dafabet777-canada.com.

  • Session cookies: essential for login and gameplay; expire when the browser closes.
  • Persistent cookies: remember preferences, keep you signed in, and support performance; typical lifespan 3-24 months.
  • Third-party cookies/pixels: analytics and (with consent) advertising and affiliate attribution.

EXPAND: Purposes include: functional operation, security/fraud prevention, analytics, and (with consent) personalized marketing. You can manage cookies via your browser settings and, where available, our in-site Cookie Settings controls shown in the banner/footer.

REFLECT: Disabling certain cookies may impact site functionality and gameplay stability.

Data Security

OBSERVE: We implement administrative, technical, and physical safeguards to protect your information.

  • Encryption: TLS 1.2+ in transit; strong encryption (e.g., AES-256) at rest for sensitive datasets.
  • Access controls: least-privilege, role-based access, multi-factor authentication for staff and critical systems, and session monitoring.
  • Secure development: code reviews, vulnerability scanning, penetration testing, and change management.
  • Governance: policies aligned with ISO/IEC 27001 and SOC 2 principles (without asserting certification), vendor due diligence, and contractual security requirements.
  • Training and awareness: mandatory staff privacy/security training and background checks where appropriate.
  • Incident response: documented procedures for detection, containment, and remediation; breach notifications to affected individuals and regulators as required under Canadian law (e.g., PIPEDA's breach of security safeguards).

EXPAND: We regularly review controls based on threat intelligence and audits. REFLECT: No system is 100% secure, but we continuously work to mitigate risks proportionately to the sensitivity of data.

Complaints & Contacts

OBSERVE: You can raise questions or complaints using the channels below.

  1. Contact our DPO: Osmila N.V. (Attn: Data Protection Officer), Livestrong Building, Groot Kwartierweg 10, Curaçao. Please include your account ID and province/territory of residence. If you have an account, you may also message us via the support area on dafabet777-canada.com.
  2. Internal review: We acknowledge within 5 business days and aim to resolve within 30 days. If more time is needed, we will explain why and provide a new timeline.
  3. Escalation to authorities (Canada):
    • Office of the Privacy Commissioner of Canada (OPC): Toll-free 1-800-282-1376; https://www.priv.gc.ca/
    • Alberta OIPC: 1-888-878-4044; https://www.oipc.ab.ca/
    • BC OIPC: 1-800-663-7867; https://www.oipc.bc.ca/
    • Quebec CAI: 1-888-528-7741; https://www.cai.gouv.qc.ca/

EXPAND: If you are an EEA/UK resident using our services, you may also contact your local data protection authority. REFLECT: We encourage you to contact us first so we can address your concerns promptly.

Updates

OBSERVE: We may update this Privacy Policy to reflect legal, technical, or business changes.

  • Notification: We will notify you of material changes at least 30 days in advance via email (where available), in-account alerts, and/or prominent website banners.
  • Version control: We will maintain a change log summarizing material updates.
  • Your options: If you do not agree with changes that materially affect your rights, you may object or close your account before the effective date of the changes.

EXPAND: Non-material updates may take effect immediately upon posting. REFLECT: Last updated: October 2025. Material changes since the previous version: added Quebec Law 25 transfer assessment details; clarified CASL unsubscribe timelines; expanded international transfer safeguards.